Privacy Policy

Minalieve, operated by Nash Commerce Limited ("Company," "we," "us," or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit our website, purchase our products, or otherwise interact with us.

By accessing our site, placing an order, creating an account, or providing us with your information, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use our site or services.

Information We Collect

Information you provide to us. When you place an order, create an account, contact support, sign up for emails or SMS, leave a review, or enter a promotion, we may collect: full name, email address, phone number, billing and shipping address, payment details, and anything else you choose to share.

Information collected automatically. When you visit our site, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies, including: device and browser type, operating system, IP address, general (city/region) location, pages viewed, products browsed, items added to cart, purchase history, and referring URLs.

Information from third parties. We may receive data from our e-commerce platform (Shopify), payment processors (such as PayPal and Stripe), advertising and analytics partners (such as Meta, Google, and Bing), and shipping carriers, and may combine it with information we collect directly.

How We Use Your Information

• Process, fulfill, and ship your orders

• Manage your account and send transactional messages (confirmations, shipping updates, invoices)

• Provide customer support and respond to inquiries

• Operate, maintain, and improve our site, products, and services

• Analyze usage and customer behavior to optimize performance

• Send marketing emails and SMS about our products and offers (with your consent where required), which you can opt out of at any time

• Display and measure relevant advertising on third-party platforms

• Screen orders for fraud, verify payment, and prevent abuse (including return and chargeback abuse)

• Comply with applicable laws and enforce our Terms of Service

How We Share Your Information

We do not sell your personal information for money to unrelated third parties for their own marketing. We share information only with:

• Service providers who work on our behalf - e-commerce platform, payment processors, shipping carriers, email/SMS providers, analytics tools, customer support tools, and fraud-prevention services - and only as needed to do their job.

• Advertising partners (such as Meta, Google, and Bing) - we may share hashed identifiers, cookie data, and activity to deliver and measure ads. Under some state laws this may count as "sharing."

• Legal and safety - when reasonably necessary to comply with the law, respond to lawful requests, protect our rights or the safety of others, or enforce our Terms.

• Business transfers - if the business is merged, acquired, or sold, your information may transfer to the new owner.

Cookies & Advertising

We use cookies and advertising pixels (such as the Meta Pixel and Google) to understand how visitors use our site and to show relevant ads. You can disable cookies in your browser settings and opt out of personalized ads through your Meta and Google ad settings.

Your Rights

You can ask us to access, correct, or delete your personal information, and to opt out of marketing, at any time. Email support@minalieve.com and we'll handle it promptly. Depending on where you live, you may have additional rights under laws such as GDPR or the CCPA, including the right to opt out of the "sale" or "sharing" of personal information.

Data Retention & Security

We keep personal information only as long as needed for the purposes described here or as required by law, and we use industry-standard measures to protect it. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

Children's Privacy

Our site and products are intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the latest version, and continued use of our site means you accept the current policy.

Contact

Questions about your privacy? Email support@minalieve.com.

Nash Commerce Limited (Minalieve) | 8/F China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong