Terms of Service

Please read carefully. These Terms of Service ("Terms") are a binding agreement between you and Nash Commerce Limited, operating as Minalieve ("Minalieve," "we," "us," or "our"). By accessing our site or placing an order, you agree to these Terms in full. If you do not agree, please do not use our site.

These Terms include a disclaimer of warranties, a limitation of liability, and a binding arbitration and class-action-waiver provision (Section 11). Please review them carefully.

1. Eligibility & Website Use

You must be at least 18 and able to enter a binding contract. You agree to use our site lawfully and not to misuse, copy, reverse-engineer, or interfere with it. We may suspend or terminate access at our discretion if these Terms are violated.

2. Products for Personal Use Only

All products are sold for your personal, non-commercial use. You agree not to resell, redistribute, or commercially exploit them. We may limit quantities or refuse orders that appear to be for resale.

3. No Medical Advice

Our products are wellness tools designed to support everyday comfort and movement. They are not medical devices. Statements on this site have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before use, especially if you have a medical condition, are pregnant or nursing, or take medication. Results vary and are not guaranteed.

4. Orders & Payment

All orders are subject to acceptance and availability. Prices are in USD and may change without notice, but the price you see at checkout is the price you pay. We accept major credit and debit cards and other payment methods shown at checkout, and may require verification before processing an order. We may cancel or limit orders that appear fraudulent or unauthorized.

5. Shipping & Delivery

We ship from our US warehouse, typically arriving in 3-12 business days, with free US shipping. We are not responsible for delays caused by the carrier or events outside our control. Risk of loss passes to you on delivery.

6. 180-Day Money-Back Guarantee

We stand behind the FreeMotion system with a 180-day money-back guarantee. If you're not happy for any reason, email support@minalieve.com within 180 days of delivery and our team will personally arrange your return or refund. Because we handle every case individually, please don't ship anything back until we've confirmed the details with you - that way it's handled right the first time.

7. Returns & Refunds

To start a return, email support@minalieve.com with your order number and we'll send you everything you need, including where to send your return. Once your return is received and checked, your refund is issued to your original payment method within 5-10 business days.

8. Chargebacks & Payment Disputes

If you have any issue with an order, contact us first - we'll make it right faster than your bank can. Filing a chargeback without first contacting us, or after a refund or return has already been provided, is considered an improper dispute. We reserve the right to contest such chargebacks with documentation and to recover amounts owed.

9. Intellectual Property

All content on this site - text, images, logos, and design - is the property of Nash Commerce Limited (Minalieve) and protected by intellectual property laws. You may not copy or reuse it without our written permission.

10. Disclaimer of Warranties & Limitation of Liability

The site and products are provided "as is" to the fullest extent permitted by law. We disclaim all implied warranties. Nash Commerce Limited is not liable for any indirect, incidental, or consequential damages arising from your use of our products or site, and our total liability will not exceed the amount you paid for the product.

11. Dispute Resolution: Arbitration & Class Action Waiver

Any dispute that can't be resolved by contacting us will be settled by binding individual arbitration, not in court, and you and Minalieve waive the right to a jury trial and to participate in any class action. You may opt out of this arbitration provision by emailing support@minalieve.com within 30 days of your first purchase. These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules.

12. Changes, Severability & Entire Agreement

We may update these Terms at any time by posting the new version with an updated date. If any provision is found unenforceable, the rest stays in effect. These Terms, together with our Privacy Policy, are the entire agreement between you and Minalieve.

Contact

Questions about these Terms? Email support@minalieve.com.

Nash Commerce Limited (Minalieve) | 8/F China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong