Refund & Cancellation Policy

We want you to feel completely comfortable ordering from us. This policy explains how cancellations, returns, and refunds work. By placing an order, you agree to the terms below. Please read it alongside our Shipping Policy and Terms of Service.

Cancelling an Order

You can cancel your order within 3 hours of placing it, as long as it hasn't entered our fulfillment process yet. Just email support@minalieve.com as soon as possible with your order number. After that short window, your order may already be packed or shipped, and we can't guarantee a cancellation - at that point it's covered by the return and refund terms below.

Please double-check your product, quantity, and shipping address before you complete checkout - it saves everyone time.

Our 180-Day Money-Back Guarantee

We stand behind the FreeMotion system with a 180-day money-back guarantee from the date of delivery. If it's not right for you, you're covered.

To keep things fair and straightforward, a refund request qualifies when:

• It's submitted within 180 days of your confirmed delivery date.
• You have proof of purchase (your order confirmation, receipt, or order number).
• You've actually given the system a genuine try as directed. These tools work with consistent use, so we ask that you use it as intended before requesting a refund.

We may ask for a quick note about your experience before approving a refund. This isn't a hoop to jump through - it just helps us make it right and improve the product.

How to Start a Return or Refund

It all starts with one email. Send your order number to support@minalieve.com and we'll personally walk you through it, including where to send your return if one is needed. Please don't ship anything back before we've confirmed the details with you - that way it's handled correctly the first time, and nothing gets lost.

Condition of Returned Items

If a physical return is required, please include all original components and packaging where possible. Items returned with clear signs of misuse, damage caused after delivery, or unauthorized modification may receive a partial refund at our reasonable discretion.

How Refunds Are Issued

Once your refund is approved (and any return is received and checked), we credit it to your original payment method. Please allow 5-10 business days for it to appear on your statement, depending on your bank. We're not responsible for delays on the bank's side.

When a Refund May Be Reduced or Declined

To keep the guarantee fair for everyone, a refund may be reduced or declined if:

• The request is made after the 180-day guarantee window.
• There's no valid proof of purchase.
• A required return arrives with missing parts, or shows misuse or customer-caused damage.

We're Here to Help

If anything about your order isn't right, email us first - we'll always try to make it right faster than a bank dispute ever could. One real person, start to finish.

Questions? Email support@minalieve.com.

Minalieve is operated by Nash Commerce Limited, 8/F China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong.